Terms of Service
The Reciprocity Method™ · The Black Bird Preserve, LLC
Effective / Last Updated: July 11, 2026
These Terms of Service ("Terms") govern your access to and use of the websites, online assessments and business performance evaluations, courses, digital training guides, books, and consulting services (collectively, the "Services") offered by The Black Bird Preserve, LLC d/b/a The Reciprocity Method™ ("Company," "we," "us," or "our") under the brand The Reciprocity Method™. By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not access or use the Services.
1. Acceptance of the Terms
By creating an account, purchasing, accessing, or otherwise using any part of the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy and any applicable End User License Agreement, each incorporated by reference. These Terms constitute a binding agreement between you and the Company.
2. Definitions
"Licensed Materials" means all, and not limited to, articles, books, online assessments, training guides, business performance evaluations, video modules, software, and curriculum layout elements made available on or through the Services.
"Assessments" means the online business performance evaluations and diagnostic tools offered through the Services.
"User," "you," or "Licensee" means the individual or entity that accesses or uses the Services.
"Marks" means The Reciprocity Method™ and What comes from us, comes to us.™ and associated logos and brand elements.
3. The Services
The Company provides educational and consulting content built on a proprietary customer-engagement and reputation methodology, including, and not limited to, online Assessments, digital courses, downloadable guides, books, and consulting engagements. The Company may add, modify, suspend, or discontinue any part of the Services at any time, with or without notice.
4. Eligibility & Authority
There is no minimum age requirement to use the Services. If you use the Services on behalf of a company or other entity, you represent that you have the authority to bind that entity to these Terms, and "you" refers to that entity.
5. Accounts & Credential Security
You agree to provide accurate, current, and complete information when registering and to keep it updated. You are responsible for safeguarding your login credentials and for all activity under your account. The license granted to you is single-user and non-transferable (see Section 7); sharing credentials is prohibited. Notify us immediately of any unauthorized use.
6. Intellectual Property Ownership
All, and not limited to, articles, books, online assessments, training guides, business performance evaluations, video modules, and curriculum layout elements available on or through this website are the sole intellectual property of The Black Bird Preserve, LLC ("the Company"). "The Reciprocity Method™" and "What comes from us, comes to us.™" are proprietary trademarks owned exclusively by the Company. Unauthorized use, reproduction, distribution, modification, or commercial exploitation of any course materials, software, text, or trademarks without express written consent from the Company is strictly prohibited and will be prosecuted to the fullest extent of the law.
7. License & Single-User Restrictions
Purchase of "The Reciprocity Method™" consulting course, books, or online assessments grants the individual purchaser a single, non-transferable, revocable, limited license for personal or internal business training use only. Sharing account credentials, distributing downloadable training guides, or utilizing the business performance evaluation tools for third-party commercial consulting purposes is an explicit breach of these Terms and will result in immediate termination of account access without a refund.
8. Prohibited Conduct
You agree not to, and not to permit any third party to:
share, sell, sublicense, or transfer your account or access credentials;
scrape, copy, rewrite, screen-record, or otherwise capture the Assessment questionnaires, scoring logic, or Licensed Materials;
reverse engineer, decompile, or attempt to derive the underlying structure or source of any software or Assessment;
re-sell, white-label, or use the Method or Licensed Materials to deliver paid third-party consulting outside your immediate company entity;
use the Services unlawfully, to infringe others’ rights, or to transmit malware or interfere with the Services’ operation.
9. Purchases, Pricing & Payment
Prices are stated at the point of purchase and may change with or without notice. Payments are processed by third-party payment processors; by purchasing, you authorize the applicable charge and agree to the processor’s terms. You are responsible for any applicable taxes. The Company is not responsible for processor errors, but will assist in good faith to resolve billing issues.
Subscriptions & auto-renewal. Subscription products renew automatically until canceled or terminated. You must cancel at least three (3) calendar days before the auto-renewal date to avoid the next charge. Failed renewals trigger automated retry attempts over a period managed by the payment processor; during an initial invoice failure, you may receive a limited view-only grace period, after which access is suspended. A reinstatement fee may apply to restore access after suspension, as stated in the Terms of Sale & Refund Policy.
10. Refunds & Cancellations
Refunds and cancellations are governed by the Terms of Sale & Refund Policy, which is incorporated into these Terms by reference and set out in full as a separate document. In summary: courses are refundable within 14 calendar days of purchase if less than 10% of modules have been consumed and no completion certificate has issued; assessments are non-refundable once the exam/assessment has been launched; books and physical goods may be returned within 30 days if unopened and resaleable, and e-books/audiobooks are non-refundable once accessed; subscriptions must be canceled at least 3 days before renewal; and where account access is terminated for breach of these Terms or the EULA, all funds are forfeited and no refund will be issued.
11. User Submissions & Assessment Inputs
When you complete Assessments or submit information, you grant the Company a limited license to use that information solely to provide and improve the Services and to generate your custom guides and metrics, as described in the Privacy Policy. You represent that you have the right to provide any information you submit and that doing so does not violate any obligation you owe to a third party.
12. Third-Party Services & Links
The Services rely on and may link to third-party platforms (for example, our website host, course platform, scheduling tool, email provider, payment processor, and analytics providers). We are not responsible for the content, policies, or practices of third parties. Your use of those services is governed by their own terms and privacy policies.
13. Disclaimers
THE SERVICES AND LICENSED MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. The Services are educational and informational and do not constitute legal, financial, accounting, or other professional advice. The Company does not warrant any particular business result, revenue, rating, or outcome from use of the Method, Assessments, or Licensed Materials; results depend on factors outside the Company’s control.
14. Limitation of Liability & Damages Cap
EXCLUSION OF CERTAIN DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS LICENSORS, OR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR COMPUTER FAILURE, ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE THE COURSES, ASSESSMENTS, OR BOOKS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TOTAL LIABILITY CAP. THE TOTAL AGGREGATE LIABILITY OF THE COMPANY TO YOU FOR ALL CLAIMS, BREACHES, OR DAMAGES ARISING UNDER THIS AGREEMENT, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR OTHERWISE, SHALL BE STRICTLY LIMITED TO AND SHALL NOT EXCEED THE ACTUAL TOTAL AMOUNT FINANCIALLY PAID BY YOU TO THE COMPANY FOR THE SPECIFIC COURSE, ASSESSMENT, OR BOOK GIVING RISE TO THE LIABILITY.
ARIZONA STATUTORY CARVE-OUTS. NOTHING IN THIS SECTION SHALL LIMIT OR EXCLUDE LIABILITY FOR (A) DEATH OR PERSONAL INJURY DIRECTLY CAUSED BY THE COMPANY’S NEGLIGENCE, (B) THE COMPANY’S INTENTIONAL FRAUD, WILLFUL MISCONDUCT, OR GROSS NEGLIGENCE, OR (C) ANY REMEDY THAT CANNOT BE CONTRACTUALLY WAIVED AS A MATTER OF PUBLIC POLICY UNDER THE ARIZONA CONSUMER FRAUD ACT (A.R.S. § 44-1521 ET SEQ.). YOU AGREE THAT THIS ALLOCATION OF RISK IS A MATERIAL INDUCEMENT FOR THE COMPANY TO PROVIDE THE DIGITAL GOODS AND SERVICES AT THE STATED PRICE.
15. Indemnification
You agree to indemnify, defend, and hold harmless the Company and its owners, members, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from your use of the Services, your User submissions, or your breach of these Terms.
16. Term & Termination; Termination for Cause
These Terms apply while you use the Services. The Company may suspend or terminate your access at any time for breach of these Terms or the EULA, with or without notice. Upon termination, your license ends and you must cease using the Licensed Materials. Sections that by their nature should survive (including intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution) will survive termination.
Termination for cause & forfeiture of funds. The Company reserves the absolute right to immediately terminate or suspend your access to all courses, assessments, books, subscription services, and digital accounts without prior notice if you breach any material provision of these Terms or the EULA. If your account is suspended or terminated for cause due to such a breach, you explicitly forfeit any and all rights to a refund, credit, or reimbursement for any unused portion of your purchases or remaining subscription terms. Material breaches triggering immediate termination and forfeiture include, but are not limited to: credential and password sharing; automated data harvesting or web scraping; unauthorized copying or digital piracy of proprietary content; fraudulent payment methods; and abusive or harassing behavior toward Company staff or community members.
17. Trademarks
The Reciprocity Method™ and What comes from us, comes to us.™ are trademarks of the Company. The ™ symbol denotes common-law trademark rights claimed pending federal registration; upon issuance of a federal registration certificate, the Company will use the ® symbol. You may not use the Marks without the Company’s prior written consent.
18. Copyright Complaints (DMCA)
The Company respects intellectual property rights. If you believe content on our platform infringes your copyright, you may submit a formal takedown notice to our designated agent: DMCA Copyright Agent, The Black Bird Preserve, LLC, c/o Keyt Law, LLC, 7373 E. Doubletree Ranch Road, Suite 135, Scottsdale, Arizona 85258; support@reciprocitymethod.com. Full requirements are set out in our Copyright & DMCA Policy.
19. Governing Law & Venue
These Terms are governed by the laws of the United States and the State of Arizona, without regard to conflict-of-laws rules. The parties acknowledge the Arizona Consumer Fraud Act (A.R.S. § 44-1521 et seq.), and all terms, refund windows, restrictions, and conditional access-license changes are intended to be clearly and conspicuously stated. Subject to Section 20, the state and federal courts located in Maricopa County, Arizona will have exclusive jurisdiction and venue over any dispute not subject to arbitration.
20. Dispute Resolution; Arbitration & Class-Action Waiver
Any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer/Commercial Arbitration Rules, seated in Maricopa County, Arizona, except that either party may bring an individual claim in small-claims court. To the extent permitted by law, claims may be brought only in an individual capacity and not as part of any class or representative proceeding. You may opt out of this arbitration agreement by sending written notice to the Company within thirty (30) days of first accepting these Terms; if you opt out, disputes will be resolved in the courts identified in Section 19.
21. Changes to These Terms
The Company may update these Terms from time to time with or without notice. Material changes may be indicated by updating the "Last Updated" date and, where appropriate, by additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
22. Miscellaneous
If any provision is held unenforceable, the remaining provisions remain in effect. These Terms (with the Privacy Policy and EULA) are the entire agreement between you and the Company regarding the Services and supersede prior agreements. You may not assign these Terms without the Company’s consent; the Company may assign them. No waiver is effective unless in writing. The Company is not liable for delays or failures caused by events beyond its reasonable control.
23. Electronic Communications & Consent
By using the Services, you consent to receive communications from us electronically, and you agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.
24. Accuracy of Information; Requests and Applications
Accuracy of Information. You represent that information you submit through our forms, diagnostics, or intake is true, accurate, and current; that it pertains to you or the business you are authorized to represent; and that you are submitting it for your own legitimate business purposes.
Requests and Applications. Diagnostic calls, consultations, and other engagements are offered at our discretion. Submitting a request, application, or intake form creates no obligation on our part and does not guarantee that a call, consultation, or engagement will be scheduled or provided. We review requests individually and may decline or discontinue any request at our discretion.
25. Contact
The Black Bird Preserve, LLC, c/o Keyt Law, LLC, 7373 E. Doubletree Ranch Road, Suite 135, Scottsdale, Arizona 85258. Questions about these Terms: support@reciprocitymethod.com.