The Ten Steps
Climb only as far as you need.
You and your team already do most of this. The Ten Steps is what makes it deliberate.
A ladder, not a leap: each Step adds a little more of the Method, and a little more of us. Step One is free, and it’s live now.
The measure
Feeling is the metric.
It’s impossible to change people; they only will if they feel like it — with TRM, you identify the space where mutually beneficial feelings allow change to happen.
The Method
Professionalism is gauged not just by what you say, what you do, or how you do it – it’s determined by how your customers feel, when you do – anything.
The Method
Those gaps are where the Method goes to work. Not something more. Something different.
What The Ten Steps is
Stop managing the number of reviews. Run the practice.
Measure the uniformity of the practice. Never the volume of the outcome.
Ask Coverage
Of everyone you served, what share were actually invited.
Moment Fidelity
Were they asked at the right moment, the same way each time.
Reply Rate
Of the reviews you received, how many you answered.
Resolution Rate
Of the problems raised, how many you actually closed.
The diagnosis is free. Step One is the whole finding, given away complete — the arithmetic, and why a target on reviews quietly produces selection instead of service. The prescription is in the next nine steps.
The ladder
A Step, not a leap — every move with the Method.
Stop 1 of 9Early sunrise
The Diagnostic
Reputation Diagnostic
Ten questions, your practice stage, and your weakest habit.
You stop guessing where you stand.
Take the Diagnostic
Ownership
You already own the part that matters.
You do not own your customers, but you do own the moments they engage with your company. TRM is how you make them memorable.
The Method
The Reciprocity Method isn’t something you do extra, it’s something you do, differently.
No new headcount. No new hour in the day. The same work, done in the order that earns.
TRM is not a singular purchase; it is an operational investment.
It doesn’t end when the file downloads. It shows up in every conversation your team has after it.
TRM is not a process to buy; it’s a method you own.
Whatever Step you stop on is yours — the worksheets, the scripts, the practice. You keep running it long after we are out of the room.
Take the first Step. Begin your journey — free.
Step One is the Method’s first Step, not a sample of it.