The Reciprocity Method™ Diagnostic
Where does your reputation really stand?
Earning and keeping customers isn’t from luck, it’s from your habits.
See which of them is building your reputation, and which ones are holding the rest back.
The preview
Ten questions. Three answers.
The Diagnostic shows you how your relationship and reputation efforts are performing today, and the most valuable steps to take next.
Watch the preview · 0:58Read the transcript
In business… You work hard to earn every customer… and to keep them.
But reputation, retention, and referrals aren't luck. They're produced by behavior. So where is yours building… and where is it leaking?
The Reciprocity Method™ Diagnostic. Ten questions. About two minutes. Free. Four habits, graded by what you do… and the one habit holding the rest back. Then your next move: the fastest gain from where you are now.
Every move, built on… the Method. No cost. No obligation. That's your first step. The path to a solution begins… with knowing the outcome.
What comes from us, comes to us.™
What you get
Your stage, your weakest habit, your next move.
Relationship Equity
Ten questions on the four habits that earn and keep customers. Your weakest habit sets your stage.
Where it leaks
The one habit holding the rest back, so you can see whether yours is building, or leaking.
The fastest gains
The moves that can do the most from where you are now, and a next step matched to your result.
Built for any business that depends on reputation and customer relationships, from single to multi-location.
What it measures
Four habits. Graded by what you do.
Ask Coverage
Of everyone you served, what share were actually invited.
Moment Fidelity
Were they asked at the right moment, the same way each time.
Reply Rate
Of the reviews you received, how many you answered.
Resolution Rate
Of the problems raised, how many you actually closed.
- 0–39TransactionalThe habit isn’t a routine yet. Small, steady changes move quickest here.
- 40–69BuildingPockets of real relationship equity, depending on who’s on shift.
- 70–89Relationship-RichThe habit is real, and customers can feel it.
- 90–100Advocacy EngineThe practice runs the same way, every time, for every customer.
No star rating and no review count. This measures what you do.
Know where you stand. Begin your journey — free.
Ten questions, about two minutes. No cost, no obligation.
Keep going
Where to go next.
Free, and written for the person at the counter: three moments every business meets, handled the Method’s way.
The Ask
How to ask customers for reviews
Ask every customer the same way, right after your team’s best care, without pressure.
Read the guide
The Reply
How to respond to reviews, good and bad
Reply to every review and write for the next reader, with three sample replies to adapt.
Read the guide
The Complaint
How to handle customer complaints
A complaint is a burden your customer wants help carrying. Six steps to settle it and stop it returning.
Read the guide