The Ten Steps
Take the first Step. The other nine open soon.
Step One is published and costs nothing: it is the finding that makes the other nine obvious. Tell us where on the ladder you are, and we’ll notify you when it releases.
The ladder
Where your first Step begins.
The Ten Steps are one body of work, sized for you, your crew, your team, and your organization. Each size adds seats and adds instruments, and each opens when it’s ready: no countdown, and no waitlist theater.
TRM converts expectation into appreciation.
The Reciprocity Method™
The Ten Steps
Ten Steps · Field
The 2026 Edition, plus the Scoreboard Substitution worksheet and the clean-ask script card.
One person can run it, starting the day it arrives.
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The Ten Steps
Ten Steps · Crew
Field, plus a license up to five seats and the four-metric tracker.
Your team stops improvising and starts repeating.
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The Ten Steps
Ten Steps · Team
Crew, plus a license up to twenty-five, the manager objection pack, and the service-close install.
Managers stop guessing whether it’s happening.
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The Ten Steps
Ten Steps · Operator
Team, plus the recorded walkthrough, the Review Integrity self-audit, and a live intro and Q&A with the team, by video.
The room hears it from us once, then owns it.
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One short form. Under a minute.
Begin your journey.
Your name, your email, your business, and the start-point of your journey. TRM will guide you every step of the way.
Available now
Start today, while you wait.
See where your practice stands, read Step One in full, take the monthly issue, or see the whole ladder in one place.
The Diagnostic
Reputation Diagnostic
Ten questions, your practice stage, and your weakest habit.
You stop guessing where you stand.
Take the Diagnostic
The Ten Steps
Step One
The finding, the arithmetic underneath it, and the substitution that corrects it. Complete, not a sample.
Read Step One
The Newsletter
The Reciprocity Method™ Newsletter
One real problem each month: what it is, why it costs you, and the evidence behind it.
Read the newsletter
Services
One Method. Every scale.
The whole ladder in one place, from the free Diagnostic to The Sprint.
See every service